Privacy Policy
How Simulation Intellect collects, uses, and protects your personal data.
1. Introduction
At Simulation Intellect Inc. ("Simulation Intellect," "we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our AI-powered investment platform (collectively, the "Services").
We value your trust and have made privacy protection a cornerstone of our business. Our advanced AI-powered investment platform employs cutting-edge security measures to ensure your data remains secure while still enabling our Neural Matrix System to optimize investment returns.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services. By using our Services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information from and about users of our Services. The type of information we collect depends on how you interact with us and what Services you use.
2.1 Personal Information
Personal information is data that can be used to identify you directly or indirectly. We may collect the following types of personal information:
| Category | Examples | Purpose |
|---|---|---|
|
Identity Information
Essential
|
Full name, date of birth, nationality, passport/ID numbers, government identification documents, photographs, signatures | Account creation, KYC verification, legal compliance, security |
|
Contact Information
Essential
|
Email address, telephone number, physical address, country of residence | Communication, account notifications, service updates, legal disclosures |
|
Financial Information
Essential
|
Bank account details, payment card information, transaction history, income information, tax identification numbers | Processing deposits and withdrawals, tax reporting, fraud prevention |
|
Investment Profile
Essential
|
Investment objectives, risk tolerance, investment experience, portfolio preferences, net worth | AI strategy optimization, suitability assessment, personalized services |
|
Employment Information
Functional
|
Occupation, employer details, employment history, source of funds | KYC verification, compliance with AML regulations |
|
Communications
Functional
|
Customer service interactions, email correspondence, chat logs, recorded calls | Customer support, service improvement, training, quality assurance |
2.2 Technical and Usage Information
When you use our Services, we automatically collect certain information about your device and how you interact with our platform:
| Category | Examples | Purpose |
|---|---|---|
|
Device Information
Functional
|
IP address, device type, operating system, browser type, device identifiers, mobile device information | Security, fraud prevention, service optimization, troubleshooting |
|
Usage Data
Analytical
|
Pages visited, features used, time spent, click patterns, login times, trading activity, investment decisions | Service improvement, user experience enhancement, trend analysis |
|
Location Data
Functional
|
General location based on IP address, precise location (with permission on mobile devices) | Security verification, regulatory compliance, service availability |
|
Cookies & Trackers
Analytical
|
Session cookies, persistent cookies, web beacons, tracking pixels | Authentication, security, preferences, analytics, feature functionality |
|
Biometric Patterns
Functional
|
Typing patterns, behavioral analytics, interaction patterns | Security, fraud prevention, continuous authentication |
2.3 Information from Third Parties
We may receive information about you from third parties:
- Identity verification services
- Credit reference agencies
- Financial institutions (for account verification)
- Public databases and publicly available sources
- Business partners and service providers
- Social media platforms (if you connect them to our Services)
3. How We Collect Information
3.1 Direct Collection
We collect information directly from you when you:
- Register for an account or complete our onboarding process
- Complete forms on our platform or website
- Participate in KYC and AML verification procedures
- Deposit or withdraw funds
- Select investment preferences or configure risk settings
- Communicate with our customer support team
- Respond to surveys or participate in user research
- Subscribe to newsletters or marketing communications
3.2 Automated Collection
We automatically collect information when you:
- Visit our website or use our mobile application
- Log in to your account or interact with our platform
- Use features of our Services
- Make investment decisions or review performance data
- View educational content or explore investment options
This automated collection uses cookies, web beacons, and similar technologies. For more information, please see our Cookies & Tracking section.
3.3 Third-Party Sources
We may obtain information about you from third-party sources as described above. We take steps to ensure that such third parties are legally permitted to disclose such information to us in accordance with applicable laws.
4. How We Use Your Information
We use your information for various purposes, including:
Primary Uses
Account Management
Creating and maintaining your account, authenticating your identity, and providing access to our Services
AI-Powered Investing
Processing your data through our Neural Matrix System to optimize investment strategies tailored to your profile
Transaction Processing
Processing deposits, withdrawals, investments, and other financial transactions
Customer Support
Providing technical support, answering inquiries, and resolving disputes
Additional Uses
Security & Fraud Prevention
Detecting and preventing fraud, unauthorized access, and other potentially illegal activities
Regulatory Compliance
Meeting legal obligations including KYC, AML, tax reporting, and other regulatory requirements
Service Improvement
Analyzing usage patterns to enhance our platform, develop new features, and improve user experience
Communications
Sending service notifications, updates, security alerts, and support messages
4.1 Marketing Communications
With your consent, we may use your information to send you promotional content and updates about our Services. You can opt out of these communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Updating your communication preferences in your account settings
- Contacting our customer support team
4.2 Aggregated and Anonymized Data
We may also use your data in an aggregated or anonymized form (where it does not directly identify you) for various purposes, including:
- Training and improving our Neural Matrix System's AI models
- Conducting research and analysis on investment patterns
- Generating market insights and investment reports
- Enhancing our risk management systems
- Business planning and strategic development
5. Legal Basis for Processing
We process your personal information in accordance with applicable data protection laws. Our legal bases for processing include:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contract Performance |
|
| Legal Obligation |
|
| Legitimate Interests |
|
| Consent |
|
Where we rely on consent as the legal basis for processing your data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
For processing based on legitimate interests, you have the right to object to such processing. We will then reassess the balance between our interests and yours, considering your particular situation.
6. How We Share Your Information
We may share your personal information with the following categories of recipients. In all cases, we share only the information necessary for the specified purpose and require appropriate safeguards from all third parties.
6.1 Service Providers
We share information with trusted third-party service providers who help us operate our business and deliver services to you, including:
- Identity verification and KYC/AML screening services
- Payment processors and financial institutions
- Cloud hosting and storage providers
- Customer support tools and platforms
- Analytics and performance monitoring services
- Security and fraud prevention services
- Marketing and communication service providers
These service providers are contractually obligated to protect your information and are restricted from using your personal information for any purpose other than providing services to us.
6.2 Legal and Regulatory
We may disclose your information when required by law, regulation, or legal process:
- In response to a court order, subpoena, or similar legal process
- To comply with financial regulatory requirements
- To report suspicious activities to appropriate authorities
- To protect against fraud, money laundering, or other criminal activity
- To respond to requests from public and government authorities
6.3 Corporate Transactions
If Simulation Intellect is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate event, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
6.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so. For example, if you choose to link your account with third-party services or applications, we will share information as directed by you and with your consent.
Our Commitment
Simulation Intellect does not sell your personal information to third parties for their own marketing or commercial purposes. We share your information only as described in this Privacy Policy and require all third parties to respect the security and confidentiality of your information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine our retention periods include:
Retention Criteria
Information needed to provide our Services and maintain your account
Records we must keep to comply with financial regulations and tax laws
Information needed to fulfill our contractual obligations to you
Data that may be required to resolve disputes or defend against legal claims
Typical Retention Periods
For the duration of your relationship with us, plus up to 7 years after account closure
Minimum 5-7 years from the transaction date (as required by financial regulations)
Up to 3 years from the date of communication
Until you withdraw consent or update your preferences
7.1 Data Deletion
When personal information is no longer needed, we securely delete or anonymize it. For certain data types, we may implement pseudonymization or data minimization techniques while maintaining necessary records for compliance purposes.
You may request deletion of your personal information by contacting us as described in the Your Privacy Rights section. Please note that we may need to retain certain information as required by law or for legitimate business purposes.
8. Security Measures
Protecting your data is a top priority at Simulation Intellect. We implement advanced technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Technical Security
- 256-bit AES encryption for all data
- TLS 1.3 for all data in transit
- Multi-layered firewalls and security monitoring
- Penetration testing and vulnerability scanning
- Advanced intrusion detection systems
Administrative Security
- Strict access control policies
- Employee background checks
- Regular security training for all staff
- Security incident response procedures
- Data minimization practices
Physical Security
- Secure data centers with 24/7 monitoring
- Biometric access controls
- CCTV surveillance systems
- Redundant power and environmental controls
- Disaster recovery protocols
While we implement strong security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously update and improve our security practices to protect your information. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
9. International Data Transfers
Simulation Intellect operates globally, which means your information may be transferred to, stored, and processed in countries other than the one in which you reside. Different countries have different data protection laws, and some may not provide the same level of protection as your home country.
9.1 Transfer Mechanisms
When we transfer your information across borders, we use appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy:
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules (for intra-group transfers)
- Adequacy decisions by relevant data protection authorities
- Data Processing Agreements with stringent security and confidentiality provisions
- Additional technical safeguards such as encryption and pseudonymization
9.2 Primary Data Locations
Our primary data processing locations include:
- United States (primary data center)
- European Union
- United Kingdom
- Singapore
- Hong Kong
You can request more information about the specific safeguards applied to the export of your information by contacting our Data Protection Officer using the contact details provided in this policy.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights regardless of your location, though specific legal protections may vary.
| Right | Description | How to Exercise |
|---|---|---|
| Access | You have the right to request a copy of the personal information we hold about you. | Log in to your account settings or contact our Privacy Team. |
| Rectification | You have the right to request correction of any inaccurate or incomplete personal information. | Update your profile in account settings or contact customer support. |
| Deletion | You have the right to request deletion of your personal information in certain circumstances (subject to legal retention requirements). | Contact our Privacy Team with your deletion request. |
| Restriction | You have the right to request restriction of processing of your personal information under certain circumstances. | Contact our Privacy Team with your restriction request. |
| Data Portability | You have the right to receive your personal information in a structured, commonly used format and to transfer it to another service provider. | Request export from account settings or contact our Privacy Team. |
| Objection | You have the right to object to processing of your personal information based on legitimate interests or for direct marketing. | Update marketing preferences in account settings or contact our Privacy Team. |
| Consent Withdrawal | You have the right to withdraw consent where processing is based on your consent. | Update your preferences in account settings or contact our Privacy Team. |
| Automated Decision-Making | You have the right to not be subject solely to automated decision-making, including profiling, that has legal or similarly significant effects. | Contact our Privacy Team to discuss automated processing concerns. |
10.1 Exercising Your Rights
To exercise your privacy rights, you can:
- Access and modify certain information through your account settings
- Submit a request to our Privacy Team at privacy@simulationintellect.com
- Contact our Data Protection Officer at dpo@simulationintellect.com
- Use our dedicated Privacy Rights Request form available in your dashboard
We will respond to your request within 30 days. Before fulfilling your request, we may need to verify your identity to protect your privacy and security. In some cases, we may need to extend our response time if your request is particularly complex.
10.2 Complaints
If you believe that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.
We encourage you to contact us first with any concerns, as we are committed to resolving complaints directly with you whenever possible.
12. AI Data Processing
Simulation Intellect's advanced Neural Matrix System uses artificial intelligence, machine learning, and advanced analytics to optimize investment strategies. This section explains how we process your data using these technologies.
12.1 How Our AI Uses Your Data
Our Neural Matrix System processes various types of data to optimize investment strategies, including:
- Financial information and investment preferences to personalize investment strategies
- Transaction history and portfolio performance to optimize future investments
- Risk tolerance and financial goals to align strategies with your objectives
- Market data and economic indicators to identify investment opportunities
- Behavioral patterns to understand your investment style and preferences
12.2 AI Training and Model Improvement
To continually improve our Neural Matrix System, we may use anonymized and aggregated data for:
- Training and refining AI models and algorithms
- Identifying patterns and trends across user behavior
- Testing and validating new investment strategies
- Enhancing risk management systems and security features
Before using data for these purposes, we apply robust anonymization techniques to ensure that it cannot be traced back to individual users. This includes removing identifiers, aggregating data, and implementing privacy-enhancing technologies.
12.3 Automated Decision-Making
Our Services employ automated decision-making in the following contexts:
- Investment strategy selection and optimization based on your profile and preferences
- Risk assessment and management for your portfolio
- Fraud detection and security monitoring
- KYC and compliance verification
While our AI systems make investment decisions autonomously, we maintain human oversight of the broader system. You have the right to:
- Request information about how automated decision-making works
- Express your point of view regarding automated decisions
- Contest decisions made purely by automated means that have legal or significant effects
- Request human intervention in reviewing significant decisions
AI Ethics Commitment: We are committed to responsible AI use and adhere to principles of fairness, transparency, and accountability. Our AI systems are regularly audited for bias and are designed to make decisions based solely on relevant investment factors, not on protected characteristics.
13. Children's Privacy
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are under 18, please do not use our Services or provide any personal information to us.
If we learn that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 18, please contact us at privacy@simulationintellect.com.
14. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will update the "Last Updated" date at the top of this Privacy Policy and take other appropriate steps to notify you.
If we make material changes to this Privacy Policy, we will notify you through:
- A notice on our website or within our application
- Email notification to the address associated with your account
- A message in your account dashboard
We encourage you to periodically review this Privacy Policy to stay informed about our information practices and your privacy rights. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
14.1 Previous Versions
You can access previous versions of our Privacy Policy by contacting our Privacy Team at support@simulationintellect.com.
By using Simulation Intellect's Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.